I don't know if any of you all use a Dillon reloading press or not but here is my story. I've used a Dillon Square Deal B press for several years loading for 38Super, 40S&W and the 45ACP. A while back I purchased a used RL550B press from one of the guys on this site. After a good cleaning and some slight adjustments I started loading 40S&W on the "new" press. About 30 rounds into it a part on the powder loading system broke off and went flying across the floor.
Well off to the home office I went and called Dillon and explained the whole situation to the CSR, Gary. We identified the part and Gary says, "It'll be in the mail tomorrow, no charge." WOW, that's what I call customer service!! That's some kind of warranty program and customer service/support.
That was Tuesday night and today, Saturday, the part arrived. That has convinced me to stay a Dillon Precision customer and I am happy to pass on the good word about them.
John