I've had the same type of experiences with them. I bought a set of old steel 45 colt dies on clearance for 10.00 and when I got home I realized why, the seating die was missing. I contacted RCBS and asked if I could buy one direct from them and they said no but they would send me one which they did for free.

I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them. John Wayne-The Shootist