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TC Customer Service

Posted By: Buck_358

TC Customer Service - 02/04/2021 10:19 PM

TC / S&W Customer Service that deserves to be recognized.

My 2003 TC Encore that hosted the original style (straight line hammer) broke the weekend of 1/17/21. I called TC support number on the following Monday to see if I could secure a replacement hammer. No, they will not send out just a hammer, it must be factory repaired. They sent me via Email a prepaid Federal Express label.

I boxed it up and sent them the bare receiver with broken hammer to them on Tuesday 1/19/21. I asked that I?d prefer this receiver be upgraded to the new Pro-Hunter swing style hammer. During this process I received Email notifications that the receiver was received with signature. This Monday I received another Email notice that the receiver was scheduled for return by Federal Express.

Today I get back a worked over repaired receiver.

They replaced the hammer to the new style as requested.
Replaced the Fire-pin & spring
Replaced the old bushing
Replaced the trigger
Replaced all the push pins with new
Re-blued the entire receiver.

This receiver looks new.

They did not request any payment for this service and completed this in under a week.

Excellent customer service.

D..
Posted By: H2OBUG

Re: TC Customer Service - 02/04/2021 10:45 PM

I am a bit shocked. Not what I would have expected.
Posted By: Carpe Diem

Re: TC Customer Service - 02/04/2021 11:22 PM

Sounds like the customer service I received from T/C about 35 years ago. I sent in an old non-EZ Open frame that I worried I had stretched asking if it was safe to use; they sent back a brand new EZ Open receiver, gratis. I wouldn?t expect that today, but this thread gives me hope for above average customer service.



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Posted By: gunslingerdad

Re: TC Customer Service - 02/05/2021 12:09 AM

sounds like they treated you more than fair, i hope they give everyone that kind of service and it wasn't a one and done.
Posted By: Raptortrapper

Re: TC Customer Service - 02/05/2021 5:27 PM

I don't think this is a one and done by any means. I've had great service from them as well. Had a hinge pin issue that they repaired just as quickly as what the OP talks about. Sent me a few goodies along with it when it was returned. I haven't had a T/C since I got into Ruger Super Blackhawks, but the TC is a platform I certainly enjoyed. Made one HECK of a 460 S&W on a Pro Hunter frame once. Barrel from MGM, foregrip from Tony's. Bellm did some trigger / head space work on it. When it was all said and done, it was probably one of the best shooters I've had in a LOOOOOOOONG time.
Posted By: Franchise

Re: TC Customer Service - 02/05/2021 10:58 PM

Damon, that's as good as it gets!!! TC doesn't get the recognition that they deserve. Thank you for sharing.
Posted By: Butch Cassidy

Re: TC Customer Service - 02/07/2021 3:24 PM

That's great news. I'll be honest, I wasn't expecting that outcome as I was reading it.
Posted By: jcp161

Re: TC Customer Service - 02/08/2021 1:07 PM

That's great news. Glad it worked out for you and that they seem to be back on track.

John
Posted By: Vance in AK.

Re: TC Customer Service - 02/08/2021 4:07 PM

Thanks for sharing that. Folks are quick to share their bad experiences so its good to hear a good one👍
Posted By: Bob Roach

Re: TC Customer Service - 04/27/2021 2:19 PM

Normally all we ever hear about are the Bad Experiences. Nice to hear something positive about a company these days.

Bob R
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