I needed a seater punch for a Lyman bullet in 45 cal. I called RCBS, they wanted me to mail three bullets to them. I did and a week latter, I got a seater with my initials on it free of charge. Once I scratched a 30-30 die with some dirty brass. Sent it in and a new set was sent to me again free of charge. I once stripped out a primer pin bolt and stuck a die in a 223 set. Replacement free of charge.