Previous Thread
Next Thread
Print Thread
TC Customer Service #210225 02/04/2021 10:19 PM
Joined: Nov 2012
Posts: 171
Buck_358 Offline OP
member
OP Offline
member
Joined: Nov 2012
Posts: 171
TC / S&W Customer Service that deserves to be recognized.

My 2003 TC Encore that hosted the original style (straight line hammer) broke the weekend of 1/17/21. I called TC support number on the following Monday to see if I could secure a replacement hammer. No, they will not send out just a hammer, it must be factory repaired. They sent me via Email a prepaid Federal Express label.

I boxed it up and sent them the bare receiver with broken hammer to them on Tuesday 1/19/21. I asked that I?d prefer this receiver be upgraded to the new Pro-Hunter swing style hammer. During this process I received Email notifications that the receiver was received with signature. This Monday I received another Email notice that the receiver was scheduled for return by Federal Express.

Today I get back a worked over repaired receiver.

They replaced the hammer to the new style as requested.
Replaced the Fire-pin & spring
Replaced the old bushing
Replaced the trigger
Replaced all the push pins with new
Re-blued the entire receiver.

This receiver looks new.

They did not request any payment for this service and completed this in under a week.

Excellent customer service.

D..


NRA Patriot Life Endowment
HHI #6544
Re: TC Customer Service [Re: Buck_358] #210226 02/04/2021 10:45 PM
Joined: Feb 2008
Posts: 2,432
H2OBUG Offline
Pooh-Bah
Offline
Pooh-Bah
Joined: Feb 2008
Posts: 2,432
I am a bit shocked. Not what I would have expected.


If it jams force it! If it breaks it needed replacing anyway.
Re: TC Customer Service [Re: H2OBUG] #210227 02/04/2021 11:22 PM
Joined: Jul 2008
Posts: 105
Carpe Diem Offline
member
Offline
member
Joined: Jul 2008
Posts: 105
Sounds like the customer service I received from T/C about 35 years ago. I sent in an old non-EZ Open frame that I worried I had stretched asking if it was safe to use; they sent back a brand new EZ Open receiver, gratis. I wouldn?t expect that today, but this thread gives me hope for above average customer service.



.


Based on total trigger pull weight, my trigger finger has lifted well over 200 tons....
Re: TC Customer Service [Re: Carpe Diem] #210228 02/05/2021 12:09 AM
Joined: Nov 2019
Posts: 214
gunslingerdad Offline
enthusiast
Offline
enthusiast
Joined: Nov 2019
Posts: 214
sounds like they treated you more than fair, i hope they give everyone that kind of service and it wasn't a one and done.


still Dave Thomas, just an alias so the gov't dont find me
;\)
Re: TC Customer Service [Re: gunslingerdad] #210229 02/05/2021 5:27 PM
Joined: Apr 2009
Posts: 3,621
Raptortrapper Offline
Shooting Master
Offline
Shooting Master
Joined: Apr 2009
Posts: 3,621
I don't think this is a one and done by any means. I've had great service from them as well. Had a hinge pin issue that they repaired just as quickly as what the OP talks about. Sent me a few goodies along with it when it was returned. I haven't had a T/C since I got into Ruger Super Blackhawks, but the TC is a platform I certainly enjoyed. Made one HECK of a 460 S&W on a Pro Hunter frame once. Barrel from MGM, foregrip from Tony's. Bellm did some trigger / head space work on it. When it was all said and done, it was probably one of the best shooters I've had in a LOOOOOOOONG time.


A lot of people are like a slinky: Not much fun till you push them down the stairs!

Lifetime Member of the NRA! Wish I'd a done it sooner.
Re: TC Customer Service [Re: Raptortrapper] #210230 02/05/2021 10:58 PM
Joined: Dec 2008
Posts: 4,857
Franchise Offline
Distinguished Expert
Offline
Distinguished Expert
Joined: Dec 2008
Posts: 4,857
Damon, that's as good as it gets!!! TC doesn't get the recognition that they deserve. Thank you for sharing.


The Eyes are Useless, When The Mind Is Blind
Re: TC Customer Service [Re: Franchise] #210240 02/07/2021 3:24 PM
Joined: Aug 2020
Posts: 11
Butch Cassidy Offline
stranger
Offline
stranger
Joined: Aug 2020
Posts: 11
That's great news. I'll be honest, I wasn't expecting that outcome as I was reading it.

Re: TC Customer Service [Re: Butch Cassidy] #210244 02/08/2021 1:07 PM
Joined: Nov 2008
Posts: 264
jcp161 Offline
enthusiast
Offline
enthusiast
Joined: Nov 2008
Posts: 264
That's great news. Glad it worked out for you and that they seem to be back on track.

John

Re: TC Customer Service [Re: jcp161] #210247 02/08/2021 4:07 PM
Joined: Jan 2004
Posts: 2,390
Vance in AK. Offline
Pooh-Bah
Offline
Pooh-Bah
Joined: Jan 2004
Posts: 2,390
Thanks for sharing that. Folks are quick to share their bad experiences so its good to hear a good one👍


Vance in AK.

Matthew 6:33
"But seek first the kingdom of God and His righteousness, and all these things shall be added to you."
Re: TC Customer Service [Re: Vance in AK.] #210541 04/27/2021 2:19 PM
Joined: Mar 2010
Posts: 1,126
Bob Roach Offline
old hand
Offline
old hand
Joined: Mar 2010
Posts: 1,126
Normally all we ever hear about are the Bad Experiences. Nice to hear something positive about a company these days.

Bob R


See You At The Range

Moderated by  Chance Weldon, Gary, Gregg Richter 

Newest Members
Redhawk41, Striker243, Sxviper, RobbieD, IRONMAN
9668 Registered Users
Top Posters(30 Days)
karl 11
K9TXS 2
Ernie 1
Who's Online Now
0 registered members (), 26 guests, and 1 spider.
Key: Admin, Global Mod, Mod
Powered by UBB.threads™ PHP Forum Software 7.7.3