I don't think this is a one and done by any means. I've had great service from them as well. Had a hinge pin issue that they repaired just as quickly as what the OP talks about. Sent me a few goodies along with it when it was returned. I haven't had a T/C since I got into Ruger Super Blackhawks, but the TC is a platform I certainly enjoyed. Made one HECK of a 460 S&W on a Pro Hunter frame once. Barrel from MGM, foregrip from Tony's. Bellm did some trigger / head space work on it. When it was all said and done, it was probably one of the best shooters I've had in a LOOOOOOOONG time.