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 Now This is Customer Service
#45340
01/20/2009 1:25 PM
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Joined: Dec 2003
Posts: 5,057
Gary
OP
Distinguished Master
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OP
Distinguished Master
Joined: Dec 2003
Posts: 5,057 |
This is the email I received from Leupold this morning concerning a rifle scope I had to send in. I didn't have to call them to see if they received it. I don't have to wonder how long it might take them to fix it. And I'm sure it will be back to me in about 10 days with the problem resolved.
Customer: Gary Smith
We have received the following items for service:
Product Description: Vari-X III 3.5-10x40mm
Date Received: 01/19/09
We estimate your product to be completed in 7 working days.
Leupold & Stevens, Inc.
14400 NW Greenbrier Pkwy.
Beaverton, OR 97006-5791
You can't wait any longer. Join the NRA and start writing your Congressmen and Senators.
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Re: Now This is Customer Service
[Re: Gary]
#45341
01/20/2009 1:53 PM
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Joined: May 2008
Posts: 425
pter1020k
addict
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addict
Joined: May 2008
Posts: 425 |
with the way the econimy is all companies should strive to provide that kind of service.
Genesis chapter 1 verse 26
When shooting a single shot their are no warning shots.
Keith
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Re: Now This is Customer Service
[Re: Gary]
#45346
01/20/2009 3:08 PM
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Joined: Dec 2007
Posts: 26
TonyinKY
newbie
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newbie
Joined: Dec 2007
Posts: 26 |
I sent in a 36X-D a couple of yrs. ago. Seems like I got the same message and follow-up emails with a link to follow the scopes progress. When I rec'd the scope back it had a letter stating the scope was OK'd by Leupold quality standards. These 36X scopes are no longer being made and are selling used very near the original selling price. Only because used is as good as new with Leupold and lifetime warranty to current owner. How could you go wrong with a Leupold?
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Re: Now This is Customer Service
[Re: TonyinKY]
#45347
01/20/2009 3:11 PM
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Joined: Sep 2007
Posts: 7,331
TCTex.
Shootist
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Shootist
Joined: Sep 2007
Posts: 7,331 |
Sounds like you got what you paid for.
Democracy is two wolves and a lamb deciding what to have for dinner. Liberty is a well armed lamb Benjamin Franklin 
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Re: Now This is Customer Service
[Re: TCTex.]
#45350
01/20/2009 3:53 PM
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Joined: Jan 2004
Posts: 4,461
pab1
Distinguished Expert
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Distinguished Expert
Joined: Jan 2004
Posts: 4,461 |
Its good to see some companies out there still care about the customer.
Experience is the best teacher, hunger good sauce.
Osborne Russell Journal of a Trapper
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Re: Now This is Customer Service
[Re: TCTex.]
#45351
01/20/2009 4:06 PM
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Joined: Jun 2008
Posts: 765
wheelguns
old hand
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old hand
Joined: Jun 2008
Posts: 765 |
Thats why all the new scopes i own are Leupold.I just got tied of dealing with other scopes.That being said i have owned a couple Burris scopes that were not to bad.
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Re: Now This is Customer Service
[Re: wheelguns]
#45367
01/20/2009 8:14 PM
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Joined: Jan 2005
Posts: 7,655
wapitirod
Shootist
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Shootist
Joined: Jan 2005
Posts: 7,655 |
I've had the same experience on a pair of range finding bino's I broke myself. I now have a friend that used to work for Nosler that's now in marketing for Leupold so I'm biased even more but the quality of their products and their customer service was reason enough to be biased before. There are still some good things that come out of Oregon even though politically it's gone to hell.
I won't be wronged. I won't be insulted. I won't be laid a-hand on. I don't do these things to other people, and I require the same from them. John Wayne-The Shootist
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Re: Now This is Customer Service
[Re: wapitirod]
#45539
01/22/2009 12:30 PM
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Joined: Jan 2004
Posts: 9,715
jamesfromjersey
Shootist
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Shootist
Joined: Jan 2004
Posts: 9,715 |
Leupold has always been on the money....
Life member-NRA-SCI
Member-HHI #2900-HHASA #067
Colt-Ruger-Freedom Arms-and S&W Collector Assoc.s
"I have more guns then I need but not as many as I want" "Handgun hunters HAVE to be good"
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