I have a Ruger New Model Blackhawk in 357 mag that I shoot a lot. A few weeks ago I was shooting it and noticed that the ejector housing was gone. After looking in front of the shooting bench I found everything except the screw that holds the housing onto the gun.

A couple of days later I sent Ruger a email and asked how I could buy a replacement screw. The next day I got a email saying that if I would send them the serial number of the gun they would mail me a screw.

I did so and three days later the screw arrived at no charge. Now that is customer service.

Thanks Ruger!