I just recently dealt with Nikon on an issue with an offer (free Mildot Calculator, $30.00 value) if you bought one of their scopes. I had procrastinated and by the time I followed up on it, the offer had expired. A girl in Customer Service named Gabriel (very polite btw) sent my request to Corporate Headquarters and they sent me a very polite e-mail that they are shipping me one. And I don't even have to pay the $4.95 S&H.

Kudos to Nikon; I will continue to be a customer.