TC / S&W Customer Service that deserves to be recognized.

My 2003 TC Encore that hosted the original style (straight line hammer) broke the weekend of 1/17/21. I called TC support number on the following Monday to see if I could secure a replacement hammer. No, they will not send out just a hammer, it must be factory repaired. They sent me via Email a prepaid Federal Express label.

I boxed it up and sent them the bare receiver with broken hammer to them on Tuesday 1/19/21. I asked that I?d prefer this receiver be upgraded to the new Pro-Hunter swing style hammer. During this process I received Email notifications that the receiver was received with signature. This Monday I received another Email notice that the receiver was scheduled for return by Federal Express.

Today I get back a worked over repaired receiver.

They replaced the hammer to the new style as requested.
Replaced the Fire-pin & spring
Replaced the old bushing
Replaced the trigger
Replaced all the push pins with new
Re-blued the entire receiver.

This receiver looks new.

They did not request any payment for this service and completed this in under a week.

Excellent customer service.

D..