This is the email I received from Leupold this morning concerning a rifle scope I had to send in. I didn't have to call them to see if they received it. I don't have to wonder how long it might take them to fix it. And I'm sure it will be back to me in about 10 days with the problem resolved.
Customer: Gary Smith
We have received the following items for service:
Product Description: Vari-X III 3.5-10x40mm
Date Received: 01/19/09
We estimate your product to be completed in 7 working days.
Leupold & Stevens, Inc.
14400 NW Greenbrier Pkwy.
Beaverton, OR 97006-5791